Our trained staff is available around the clock, nights, weekends, and holidays to supplement your team’s after hours help desk services, network monitoring, and other services providing 24x7x365 coverage for your team while limiting the number of after hours work your staff must support.
Hostirian can be the first point of contact for your employees and/or customers to handle technical issues, resolve problems and escalate on those things that can’t be resolved at the help desk. Give yourself the freedom to focus your IT staff on their core competencies. Brand your greeting to seamlessly integrate our help desk services with other groups within your organization. Our activity reports will give you a clear picture of what’s going on with your support from start to finish.
Our schedule for September 2017
- We Take Your Support Calls
- Receive Daily Activity Reports
- Download or Stream the Calls
- White Label Availability
- Extension of Your Team
- Password Resets
- Issue Escalations
- Train Us To Take Your Common Tier 1 Calls
- Firewall Management
- Adds / Moves / Changes