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Key Considerations for Outsourcing Technical Support

Companies of all sizes outsource aspects of their business to save time and money. The benefits seem obvious: from marketing and human resources to tech services, outsourcing is one way to streamline business processes effectively. And outsourcing is on the rise, with technical support being one of the areas experiencing the most growth. In fact, the technical support outsourcing market is expected to grow 6 percent by the year 2020. This includes both call center and helpdesk support. But how can you know whether your company stands to benefit from outsourcing technical support processes? First, it is helpful to understand just what it entails.

According to Udemy, outsourcing is the practice of delegating work to another person or organization, usually a third party that isn’t associated with your business. It requires you to entrust a portion of your business processes to an external resource. The same Udemy article points out that most organizations adopt outsourcing for the following reasons:

  • Unavailability of in-house expertise
  • Cutting costs in the short or long term
  • Better management of in-house workflow

To put it simply, many companies stand to benefit from outsourcing technical support because staffing an in-house team requires more capital investment and infrastructure, along with increased human resources costs. The following is a more in-depth look at why companies like yours should consider transitioning to an outsourced technical support model.

  • It’s cost effective. When companies outsource, they eliminate the costs associated with hiring employees. This can include training resources, health insurance, management oversight and more. It can also free up capital funds. Because you are outsourcing processes that aren’t essential to your business, you can better allocate resources on items that are more central. And you’ll have less overhead.
  • Better customer service is available. Outsourcing your technical support team means that services are available around the clock, at a fraction of the cost of hiring full-time employees. In addition, you will have access to services and solutions you may not have considered before. Your support team will be able to monitor your systems 24/7, identifying problems and addressing them before they affect other areas of your business.
  • It improves business focus. When you outsource technical support, your employees can focus on their core responsibilities rather than trying to cover multiple areas at once. Outsourcing vendors are trained in IT specifically, so they are better equipped to deal with challenges as they arise. Trying to keep up with the tech aspects of your business can be expensive and time consuming, and mistakes are common. Specialized outsourcing partners reduce your risk of making the wrong decision. You’ll increase staff productivity and enable your company to become more flexible, agile and dynamic.
  • You can increase the talent pool. When you choose to outsource technical support, you have the ability to access skilled tech professionals and the collective experience of a dedicated IT team. You can be sure they have the right training and certifications to do the job. This gives you a competitive advantage as well. While you may not know what to look for when hiring for technical positions, outsourcing vendors do. You can also access the right talent without worrying about geographic location.

If you decide to outsource your technical support, it is important to hire the right team and develop a good working relationship with them. The following are some aspects to keep in mind as you begin the process of hiring an outsourcing vendor. To complete the process effectively:

  • Be able to communicate the goals and objectives of your project.
  • Have a strategic plan for your relationship with the outsourcing partner.
  • Consider asking for references and do your research to determine reputation.
  • Outline all expectations involved, including finances.
  • Ensure that lines of communication are open.
  • Get buy-in from stakeholders and other decision-makers.

Follow this LINK to learn more about the Helpdesk services that Hostirian has to offer your business.

 

Article by: Gloetouch

Hostirian will provide the EPIX production crew with advanced facilities

St. Louis, MO, December 06, 2016 — Hostirian, L.L.C., a leading provider of business-class IT services announces its participation in the production of EPIX Presents Road To the NHL Outdoor Classics four-episode series.  Hostirian will provide the EPIX production crew with advanced facilities to process, download and transmit massive amounts of locally-recorded footage, on a daily basis, to their production facility in New York.  Hostirian’s state-of-the-art facilities are designed to provide the flexible solutions.

In November, premium TV network EPIX® and the NHL®, partnering for a third season, announced that EPIX Presents Road To the NHL Outdoor Classics will make its U.S. Television Premiere on Friday, Dec. 16, at 9 PM CT on EPIX with four weekly episodes.

This season, the series tells the stories of athletes and coaches from four teams and their journey to two games played on outdoor rinks. In commemoration of the League’s Centennial Celebration, the Detroit Red Wings and Toronto Maple Leafs will compete in the 2017 Scotiabank NHL Centennial Classic™ on New Year’s Day in Toronto, Canada. The Chicago Blackhawks and St. Louis Blues meet in the 2017 Bridgestone NHL Winter Classic® on January 2, in St. Louis. In addition to its airing on EPIX, U.S. hockey fans will be able to stream each episode of EPIX Presents Road To the NHL Outdoor Classics™ as a simulcast on EPIX.com, NHL.com and the websites for the four teams participating in the 2017 Scotiabank NHL Centennial Classic™ and the 2017 Bridgestone NHL Winter Classic®.

About EPIX Presents Road To the NHL Outdoor Classics:

EPIX Presents Road To the NHL Outdoor Classics is an EPIX Original series and presented in partnership with NHL Original Productions. Ross Greenburg is the executive producer; Steve Stern is the coordinating producer; Mike Greenburg, Peter Rogaris, Jonathan Fierro, and Eric Paulen are the producers; Aaron Cohen is the writer; Steve Lamme is the directory of photography; John Sands and Wayne Sharpe are the composers. Bill Camp is the narrator. Mark Greenberg, Jocelyn Diaz and Ross Bernard are the executive producers for EPIX, Jill Burkhart and Valerie Bishop Pearson are the producers for EPIX.

 

About Hostirian:
HOSTIRIAN, a division of River City Internet Group (www.rcig.net) was founded to meet the needs of regional businesses seeking a managed IT services partner capable of providing state-of-the-art and cost-effective hosting facilities, superb customer service and assistance in building and managing their business’s web infrastructure. Hostirian offers colocation, shared and managed web hosting services to businesses operating mission critical, multi-functional websites. In addition, Hostirian offers web hosting services to a rapidly growing number of application service providers, enabling them to more efficiently deliver application services to their customers over the Internet. Hostirian also offers value-added services, such as firewall management, 24×7 helpdesk and consulting services, including capacity and migration planning. Our services give the customer the option to use their own hardware and software or we can provide the hardware, software, network technology and systems management necessary. Hostirian’s core focus is to offer our customers comprehensive outsourced website and application hosting solutions.
Learn more about Hostirian’s solutions and offerings at www.hostirian.com or call us at (800) 615-9349.

Hostirian
Dave Naeger
314-216-7136
dave.naeger@rcig.net

 

Facebook is once again putting the $41 billion computer network industry to shame

Facebook has produced yet another computer network innovation that will once again floor the $41 billion network techindustry.

And Facebook will again share it with the world for free, putting commercial network tech vendors on notice. (We’re looking at you, Cisco).

The new innovation, revealed on Tuesday, is something called Backpack and it’s a second-generation computer switch, the successor to the one it released last year called the 6-Pack that directly challenged tech made by market leader Cisco (and others, like Juniper).

The difference is, the Backpack is way, way faster.

The 6-Pack was a 40G switch, which means it could stream 40G worth a data around a data center network. The Backpack is an 100G optical switch, which means it’s 2.5 times faster, and using fiber optics (aka light) to move data around instead of the traditional and more limited copper wires.

The Backpack is also a companion to the new switch Facebook announced last spring, called Wedge 100. The Wedge 100 is what’s known as a “top of rack” switch, that connects a computer rack of servers to the network. The Backpack then connects all the Wedge 100 switches together. In network jargon this is known as a “network fabric.”

Facebook is attempting to build itself a fully 100G data center and these two pieces get it much of the way there, along with the network equipment it announced last week that put the telecom equipment industry on notice.

Read the Full Story at Businessinsider.com